CAMPAIGN wise report is needed. If multiple services (Whatsapp, SMS, email) are used in a Campaign, where the report should have all used service delivery statuses in one report.

Depending in the limitations setup by WhatsApp if a business needs to initiate campaign specific to only top 100 or multiple of 100 it should be easily doable. Bringing such business required feature will help many businesses in days ahead and provide better experience of MSG91 Segmento platform.

Can we have an arrow/button which can bring us directly to the top of any email/chat thread and vice-versa.

There is always a msg reply icon under the bot icon under the message sent by bot. As it's a whatsapp message, whatsapp icon should be sent instead.

Bot does not reply to the reopened conversation. It should do so.

Feature should be brought that should allow the user to login with one click or in easy form filling. Currently when link is clicked by user who have received the invite, need to scroll manually to enter their country code. Search and fill simple availability has to be there for seamless user experience.

Automated chatbot

Undo option after running segmento to avoid by mistake run or any end-time changes while running it.

1st Keyboard should open automatically when the popup to enter number comes. 2nd form field type should be given 3rd automatically read the OTP and open the keyboard

Currently the sizes available are small enough in Hello-Chat. If we make updation and bring an option to maximize so that a User can open it in new window. It will be great User Experience to check the KB resources and also navigate between KB and Live chat. KB should open in new tab with full screen size.