Hi Team, If there is sudden increase in client consumption from their regular usage there should be a alert or notification sent from our side.

Adding attribute is not clear to the team to add any new column or field. Please replace the word with "field" so that it's clear that we can add address, number or whatever field for more information of the contact

Send Email API -> [POST] https://api.msg91.com/api/v5/email/send The Request body of this endpoint has 'attachment' field. This field doesn't support calendar document of '.ics' file extension or 'text/calendar' content-type. This should be allowed as sending calendar file in email attachment is common and really useful feature.

Hello Team, A client has requested a design request for the chat integration in the mobile app view to improve the overall user experience. They want a full-screen chat window rather than a minimized view which we currently provide. I have added the screenshot for your reference.

Chat search does not work properly, unable to search numbers and names saved.

User details should be open by default on the side on bigger screens like desktop. While chatting with the customer, sometimes the information is required

When we add any records in segmento, it shows the created date/time. We need the last updated date/time also with it.

The user requested for the feature that we should not push the 2 statuses in case of retries, we should only push the final status over the webhook. Currently, we are sending the report of both primary and secondary attempts over the webhook. Sometimes this creates confusion.

While creating a new KB article or editing an existing one, draft changes should be auto saved. If the article is not saved and in meanwhile the window is refreshed due to any reason, all the content in the article is lost.

Sometimes in mobile app of WhatsApp, it detects & shows the name of the sender even if it is not saved in our contacts. Can we achieve the same in Hello for chats initiated via WhatsApp.